Quote:
Originally Posted by Waxing_Gibbous
Why, pray-tell, can't a massive group like fedex deliver ONE parcel, without sodding it up?
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Well, from experience, this is how it works (not that it should, just how it is).
On the occassion I have switched couriers, there was always a few deliveries to start with that look far longer.
To make the system fast, customs paperwork is sent in advance of the goods for "preclearance", so by the time the goods arrive, its cleared, so the goods go straight onto the delivery truck.
If anything is slightly out of the ordinary, like you dont have an account set up (and payment is required on delivery ie for tailgate and GST charges, not normally paid for by the sender), or the goods customs classification is not obvious, or the paperwork wasnt sent in advance to customs at all (is with the goods) or in exactly the right format, or they havent delt with you before and someone needs to ring up to see if your at home, then it is "held". Once its held, then it gets taken somewhere else 1st, and the backoffice system takes charge for a while, and that can add a day or 5 extra depending on the problem.
I found once an account was set up, I had all my details correct and shipments, in my case, were always the same classification from the same sender, and there wasnt someone new on my case that day
, then delivery was fast and as smooth as silk.
The slightest hickup always created delays. The worse case senario was one offs to suburban house addresses, no account and paper work included with the goods (clearance after arrival).