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Jeanette, this is weird but I have exactly the same poroblem with my HEQ5Pro (darn near new too). The screen on the SYnScan illuminated but nothing appears except, after pressing enter a few times, I get some characters (the same ones each time I do this) that look as though they are probably part of an initialiszation including date and time) but in foreign language characters (Chinese probably). But I can't get beyond a few screens of this garbled stuff.
I thought I might be able to reset the handpiece somehow by downloading the latest version and reloading it. Wellm the installation program on the web site does not recognise the handpiece at all. That's off because there is another opiece of software on the same page that is just a recognition program (like the GPUSBCheck program does) and sure enough it recognises that there is a Synscan handopiece present on that Com Port. So one program syas yes and the other says no.
Mine stopped working after I had used it in PC Direct mode to let Cartes de Ciel control it tnroug ASCOM. That worked fine but next day when I switched on, this is what I found. So you aren't alone sport! I'll be taking my handpiece to a friendly dealer and asking for help with a warranty claim. Suggest you do the sme.
Peter
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