Quote:
Originally Posted by Kal
I seem to be in the minority because having experienced both systems, I think that the US system based around tips is far better than the Australian system. Australian service at restaurants falls far short of the quality of service in the USA, and it is because over there you HAVE to provide good customer service to guarantee your income.
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I'll agree with that in so far as the service is better over there, in general, but there are some bad apples over there too, just as there are exemplary places here. But usually bad service or below par (or what's expected) service is a reflection of the establishment and how it's being run, in most cases. Some bosses are just out and out little Hitlers who make life miserable for all (including themselves) and others just don't care or are lax in their own attitudes. It rubs off on the employees. You get that everywhere, not just here. However, whilst paying tips for the customer may provide good service it doesn't necessarily mean that the workers are being treated with any respect or fairly. Just means the workers have to jump through extra hoops in order to make up their wages. If the tips were on top of already good wages, then there might be something to say for the system, but they're not and that's where it's not right....either for the worker or the customers of the establishment.