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You're failing to acknowledge how it works Claude. I'm guessing that you may not've actually been there.
Wages are typically set at (for any one industry) a known percentage below what is considered an "award" basic wage - to be made up in tips that are EXPECTED to be paid direct by the customer. Don't confuse "charity" with tips - they are nothing to do with each other. Tips are wages paid by the customer to the worker direct - rather than to the business, that's all. The customer has the option to pay more than required - which then properly goes to the worker and NOT the business owner. If a worker decides to skite off and perform their work poorly, then there is a mechanism that results in them not being paid for what they agreed to otherwise do - ie. provide service.
You're inferring that they are underpaid, poor souls. They're not - unless you don't understand the system and refuse to pay them their entitlement.
What they probably should do is stop referring to tips as "gratuity". That's misleading. This is a historic term and really shouldn't still be used in the context that it is.
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