Quote:
Originally Posted by pmrid
...the other gentleman on these forums who offered to intercede for me with GSO has stopped answering my emails. ......
|
Que? Pete, careful mate, I answered all of your emails, even when I was in the USA...(though I do wonder about the reliability of hotel servers)....
That said, to ask a business to take on the responsibilities of another, was in this case a bit like asking Harvey Norman to sort out a problem you have with something you bought from E-Bay, but originally was sold by Coles.
As I understand it, you bought the scope second-hand, dis-assembled it, then asked the vendor who sold it to the original buyer, to see if they could fix it.
The business I am connected with pointed out to do the job properly, required factory jigs, which were, well, at the factory. To put this into perspective, how many Holden dealers do you think have CNC mills?
While a local look and fix was possible, it had a modest cost & was not guaranteed due to lack of said jigs.
Due to the significantly higher cost and liabilities, said business did not want to take on a return to GSO for a product not originally sold by them.
Whew! That said, you are far from being on your own when dealing with a local business. If nothing else, Australia consumer laws compel fair trading, particularly if you have a problem with a new item purchased from them.