I phoned them about 1am SA DST. As they had already given me an order number (previously advised with their email quoting shipping costs), they simply looked it up, then I gave them my credit card details and that was it.
By the way, they had told me to place the initial order via their web site. It calculates a shipping charge that is not correct (to Australia), and then they send an email with the correct shipping charge and ask you to arrange payment.
When the focuser arrived, it was well packed in a small box with foam cut-outs and 3 pages of instructions with colour photos and the required tools and fasteners. It fitted perfectly and worked perfectly.
Paul
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