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Well, if I may say, generally speaking, to the average consumer, the APP (it's what Apple coins it internally) is pretty good value. Full hardware warranty for 3 years. Full, unlimited tech support, mon-fri 9am to 9pm, Sat 9am to 6pm (unless support times have changed). I don't know if Apple Australia has outsourced their tier 1/tier 2/tier 3 tech support to overseas or not yet, so it's a good chance that you'll speak to someone within Australia. Let me be clear that I'm not being racist when I make this comment - many foreignors speak perfect English, but their accents are harder to understand, especially over a phone system, and that can become an issue. The core aspect of technical support is effective communication - if you can't understand the customer's technical issue, you can't fix it. Communication is a 2 way process btw.
Dave
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