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A local tyre store has lost a customer, not so much because they stuffed up but because they denied it. My wife took our old troopie in to get a puncture repaired. We also had them put the spare back under the car and the repaired tyre back on the R side rear. Fine.
A week or so later I noticed that the spare was a bit lose and so I tried to tighten it up. I discovered that the cross-member that wheel-lifter (that chain winch sorta thingy) mounts on was bent! What's more it obviously had been bent by the lifter. When I told my wife she said that she noticed that it took them about 20 minutes to get the wheel in place and that the young bloke who was doing the job had called the old bloke over to help.
It seems that, when he jacked the car up he somehow managed to hook the chain that hold the spare up on the floor-jack. So the car went up, the lifter stayed put and the cross member bent. If I had been there I would have seen them having problems and investigated but my wife doesn't like to enter workshops.
So we took the car back to them and they denied everything. They tried to claim we must have done it while 4 wheel driving. Rubbish. The damage wasn't consistant with that 'theory' and we hadn't been off the blacktop during the week. In the end the manager gave us the $50 it cost me for a crossmember from a wrecker. The last thing I said to him was along the lines "Mate, my old man was in the motor trade all his life and I know that sometimes stuff ups occur. Where he worked they were honest enough to admit it and make good the damage."
After that I refused to buy tyres from them, even though they are cheaper than their competators for the tyres I wanted. I just won't deal with someone who lied to my face.
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