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Hi Carolina.
I saw the to do over at whirlpool forum a few weeks back. It appears that person in question did not take out return insurance and was trying to eek damage to your business name by using the Web....In short you handled the situation well.
It appears you will be getting some business from these Astro guys. The Aust Dollar is at 88.5c per USD yet Australian suppliers are still selling at grossly inflated prices.
I saw one scope from Optcorp (USA), 14 inch Celestron edge on a CGEPRO mountr for $8999 USD ($10,166 Aust) yet the only price I can find in Aust is suggesting around $34,999 Aust.
So I hope you can pick up some business as the locals have their snouts in the trough!
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