Quote:
Originally Posted by Kerosene
I rather not turn my cheap binoculars into "expensive" cheap binoculars by forking out for the replacement postage to and from Andrews.
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I once did some work for the ACCC and there are some interesting facts when it comes to internet shopping within Australia (i.e. Aus-based websites). Note that the below applies only to stores, not individuals selling on Ebay etc.
If the item is faulty, the store is required to pay for shipping both ways to replace your goods. You are still liable for the first shipping cost to you though.
If you ask for a refund (you are entitled to a refund from ANY store if the goods have a fault that was not disclosed at the time of purchase), they are required to refund the purchase price as well as both shipping costs (to you and then back to them).
Having said that, a lot of internet based stores will tell you to go jump if you point this out. But the various State consumer protection agencies have a pretty good track record on enforcing compliance. It will likely take a month or two, though...