Quote:
Originally Posted by Kal
As the owner of a Stellarvue refractor, I will have to mention my experience when I first got my scope. There was a small piece of white paint (probably from where the tube screws together) maybe .1mm wide by 5mm long that had found it's way onto the lens, on the inside of the tube. At the time I thought it was a scratch. I rang up Stellarvue and was put through to Vic Marris himself, who gave me some advice on how to rectify the problem. Point being that the quality of service that you can get from Stellarvue will possibly exceed that from TMB or Takahashi, where I doubt you would be able to readily speak to the owner of the company should you have any concerns.
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That is fantastic that you were able to talk to the owner of the company when they sent you a defective product. No matter how slight, or how easily fixed this defect was, your method of pointing out the companies excellence was to first say "I bought a stellarvue scope that had something wrong with it.."
Takahashi, TEC, TMB, Astro-Physics owners.. Hands up if there was something wrong with your scope when it was delivered?