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Gee they were open SUNDAY? What hours of business do you work?
Not going to argue over this one, but as a one person operation I try to do the best I can. Sometimes you just can't make the post because the phone wont' stop ringing or a customer in the shop is busy kicking tyres and you just can't tell them to rack off so you can do some work. You don't know who the person is in your shop and although it would be nice to trust everyone, you can't afford to. Too many things go walking.
When you look at my office hours Tues-Fri 9-5, Sat 9-12, it doesn't tell you that I get in at 7am and leave usually around 6pm, and it doesn't tell you that the repairs get done on the Monday when I am not supposed to be here (I still won't answer the phone, but I have been known to deal with any customer who walks in [this is not an invitation!]) So I do the best I can and if that offends some people, so be it.
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