Quote:
Originally Posted by TrevorW
PS: like the rest of us you've blown your warranty by taking it apart.
All the best
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Well, let's look at the facts. Said retailer wouldn't touch the problem, despite numerous attempts to contact them by the OP. That's in breach of the trade practices act right there. GSO has no official footing in Australia, so they're out of the window. Other retailers are not obliged to support the product, since it wasn't bought from them.
Now - the NSW department of fair trading usually goes to problem resolution first - this is not *legally* binding, and from my experience, is usually biased towards the manufacturer/retailer. If you don't like that outcome, you can take it to the tribunal - there's $100+, non refundable I might add for that right. That decision is legally binding, and generally doesn't side with the consumer either (numbers wise). That leaves legal action, which is costly and no guarantee of winning, even if you have a decent case. Again, the courts tend to side with the biggest lawyers, and they're usually owned by businesses, not the consumers. The whole system stinks.
Dave