Quote:
Originally Posted by JethroB76
See! Told ya it'd work!  |
Good one!
On a serious note, I think it's a handy lesson for everyone to know that retailers don't have you over a barrel when it comes to warranties.
Fair Trade/Consumer Affairs are very clear about the concept of "fair and reasonable' in terms of consumer expectations of product.
My PS3 was 2 months out of warranty, but the fellow from Sony I spoke with didn't hesitate to say it was a fair expectation that the unit should still be working. The warranty didn't enter the debate. It's also a handy lesson about not accepting the original decision and calling back, on the off-chance you'll get someone more reasonable the second time around!
As always....know your rights....be ready to demand them should the situation require.