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Hi Ken
I had a very similar problem regarding costs doubling after the first year when I had negotiated a permanent reduction with Telstra. I had taken detailed notes of this negotiation which I repeated back to the operator who took my complaint. Too bad she said the double rate remains. So I said goodbye to Telstra after being a loyal customer for many years and I am now with Three wireless. I receive a 3.6Mbps service with a 1Gbyte download/month for $15 - suits me!
If I have any problems I get onto their service department in about three minutes and receive excellent attention.
With Testra I had up to a 25 minute wait with not so good service.
It took good old Yankee know how to ruin Telstra and the previous Telecom and OTC services which made it.
Cheers Peter
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