Thread: I Hate Telstra
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  #16  
Old 29-08-2009, 12:01 AM
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g__day (Matthew)
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Join Date: Dec 2005
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Every time a complaint is lodged with the TIO the carrier is charged $250. Make it clear to the call centre staff if your issue isn't handled professionally you just keep on raising (legitimate) cases with the TIO.

Generally carriers are trained to recognise customers who know their rights and protections and will give better treatment to those mentioning the TIO.
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