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Bigpond have been promoting 1/2 price liberty plans for a couple of years now. I have been on one. They do exist, but whether they fully, and reasonablely disclosed this to you upon signing up is another issue.
I have had 3 major disputes with Telstra/Bigpond in the last 12 months, all three issues I went to the Telescommunications Industry Ombudman (TIO)
The process is:
1 - Ring the TIO and lodge a complaint. You are assigned a case number and given a special Telstra 1300 number to call.
2 - call this 1300 Telstra number and quote your TIO case number. A case manager will be assigned to your case and they will contact you within 10 business days.
3 - The case manager contacts you and from my three issues, they bent over backwards and wiped in excess of $900 off my account (over the three separate issues). No questions asked.
I have had a shocking run with Telstra/Bigpond. I will never, ever recommend them to anyone. but it seems that they bank on the small percentage that complain to the TIO level, and therefore they do not dispute the customer.
I won't go into the incredible details of my 3 complaints, but I will say, to receive over $900 refund across 3 complaint files in 12 months was worth jumping up and down.
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