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I don't think thats to uncommon in buisness in general zaps
I always look at customer service as something best to be judged when something goes wrong, how easy was it to get things fixed ?
Thats outside of simple warrenty replacements etc, the extra
service of backing your customer without the sale is something some do and some don't. Os retailers arn't any differant to the ones here imo
you will find those who will go out of there way to make things right
and some who arn't to helpfull, I've experianced both here and o/s .
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