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Cool story! Thanks for sharing another example of outstanding customer support...
A suggestion that I'll make to you, borrowed from a nearby grocery store chain here in CT. The store, named Stew Leonards, has their name emblazoned across their shopping bags (which are very strudy and meant to be re-used)...They've asked customers to take pictures of themselves with their bags from locations around the world and send the pictures back to Stew's...
It has made an interesting display at their store, seeing something familiar like a "Stew Leaonards Bag contrasted with the Eiffel Tower"...maybe you could do something like that on your website...AN around the globe!
Keep up the good work and outstanding service!
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