I know how the threat of having a Minister come down on them, gets public servants into gear!!!. I had problems obtaining some forms, years ago, from the then CES so I could get glasses made up for my eyes. The local federal member here was an old friend of the family's and the parliamentary secretary to the Prime Minister of the time (Bob Hawke). The idiots had "misplaced" my forms and actually never filled out what was needed on them. He threatened the girl who served me and the regional manager for the CES that they'd be standing on the other side of the counter if the forms weren't ready for me by the time he got back there from buying his lunch down at the local cafe.
Needless to say, when I went back there, they couldn't do enough for me
