Quote:
Originally Posted by multiweb
All TELCO are the same. They're like banks. IMO you just have to work your way around them. Technically Telstra's ok. Never had any problem with lanlines or mobiles. I'm with Telstra Business. Yeah they're expensive but you get what you pay for. I have used a lot of other suppliers over the years but went back to Telstra. Their customer service is inexistant. You keep ringing and eventually find one good egg who fixes you on the spot. They have no competition so they do and treat people as they see fit. May change in the future hopefully if some real competition is introduced but don't kid yourself you're not using their servicesby going to another supplier. At the end of the day they control all the lines regardless of the reseller.
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Spot on Marc.
I run several business accounts and have ALWAYS come back to Telstra - after AAPT, iiNet, Optus and Virgin seriously dropped the ball. Their coverage (mobiles) was hopeless, and Telstra give you the best whether you like to think so or not. Their business division has been very good to and for our company - the others don't rate when it comes to high-speed and reliable internet backbone communications supply and support. Sad, isn't it.
There will always be a lot of people with bad experiences (Jeanette - yours tops the bill - that's a pathetic way to treat your family), but at ther end of the day there are NO GOOD CARRIERS in this country - only those that are happy to let you think that you've made the right decision to go to them.... for a while. If our lot here went into the USA with their current business practices, they'd be broke in no time at all considering the competition over there.