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All TELCO are the same. They're like banks. IMO you just have to work your way around them. Technically Telstra's ok. Never had any problem with lanlines or mobiles. I'm with Telstra Business. Yeah they're expensive but you get what you pay for. I have used a lot of other suppliers over the years but went back to Telstra. Their customer service is inexistant. You keep ringing and eventually find one good egg who fixes you on the spot. They have no competition so they do and treat people as they see fit. May change in the future hopefully if some real competition is introduced but don't kid yourself thinking you're not using their services by going to another supplier. At the end of the day they control all the lines regardless of the reseller.
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