Quote:
Originally Posted by glenluceskies
I rang AAPT today. Anyone with them?
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I was with AAPT for about four months but ditched them because they had stuffed up the account severely.
- Mispelled my name and hadn't rectified after several calls
- Mispelled the suburb on the address, how hard is it to confirm via the post-code
- I kept getting billed by my previous carrier even though I was assured by AAPT that everything had been transferred over.
- Wasn't until the fourth bill and numerous calls to AAPT that on closer inspection of the account number which lists the phone number, that it was out by 1 digit
. Aargh, I couldn't believe it. Who knows whose account I was paying.
Took about 3 steps up the customer non-service food chain to convey the issue and during the last conversation I warned them I'd be taking my complaint to the telecommunications ombudsman if a resolution wasn't forthcoming. Luckily, I was able to get it sorted on that last call and was reimbursed for all the bills I'd paid.