I gave up on them back in the dial up days.. by the second week I'd had enough.. outside of peak times it was usable ..just .. come 3 oclock
it just wouldn't work .. when I rang to enquire why.. remembering well what the sales staff told me a short while back .. was told oh no the dial up speed mentioned was a maximum you could get .. to do better you will need to choose our premium service
...you know they rang back a month later to ask why I had left
... I politely told the girl that the service you sold me dosn't work most of the time .. to which she replied would you be interrested in our premium service