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Another reason to leave Bigpond.
Another reason to ditch Bigpond at the end of my worthless contract. It can't come soon enough.
I moved into a new home, to be assured for several weeks prior to the move, that ADSL is available. When we moved, I was then informed "sorry sir, it not available to you now. There are no ports available at your local exchange".
After 2 weeks of my own leg work to the Telecommunications Industry Obudsman and through multiple Telstra/Bigpond departments, I accidentally stumbled upon an internal Telstra Department, who remotely views most of the larger Telstra exchanges via their computer system (someone please confirm if this actually happens!).
This great staff member, spent 2 hours on the phone with my "reassigning" a port to our house, against company policy (he was not allowed to speak directly to a member of the public). He then said that a tech would need to attend to confirm a fault on the line, BUT I did have a port at my local exchange assigned to me!
When the techo arrived 3 days later there was no signal at my house. It turns out Telstra had cancelled my contract. I lost all my built up emails - everything. They just blew my account away and, get this, they could not even tell me who authorised the cancellation. No name, no time, no date.
Another week of ringing finally got my "Bigpond Case Manager" to call me, My account was re-instated and they gave me one months free rental for compensation. Either that or cancel my contract and go elsewhere. They didn't care that I was going to leave them?
And to insult me further, they send me this pro-forma letter, glowingly telling me how they went above and beyond the call of duty to fix the problem for me!!
Anyway, when the contract expires in 2 months time, it's off to another provider for landline, mobiles and internet.
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