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Hang on. Let me just make sure I'm understanding you.
1) have you tried a safe boot? Hold down the F8 key when Windows is starting up. You might have a Function button on your laptop, so you might have to turn that on before the F8 button does anything.
2) Do you actually have a Windows installation CD/DVD?
3) If it's a "no" to 2), there is almost certainly an installation image on the hard drive. You should have been prompted to burn said image to disk when you initially set everything up. If you didn't...tsk tsk.
4) if the answer to 2) is yes, then you probably need to go into the Laptop's bios and set the boot mode to cd/DVD drive as the first bootable option. This should allow you to boot from the CD/DVD. From there, you should be able to do a repair installation, which should fix the issue.
Can you please advise of the model of the Acer laptop. If I know that, I can hopefully hunt down a user guide from Acer's website.
Have you tried ringing Acer?
Dave
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