In reply to your suggestion that it would be bad from a retail point of view. ask for a 50% deposit.... that is lost if the transaction falls though. then you have just made 55% PURE PROFIT if somebody pulls out? Im sorry but as a manager of games and phone stores for 5 years, its a no brainer!
If your buisness is known for good prices, good service, on time... then there is no reason for us to go elsewhere. you are correct we are not "loyal" customers but why be loyal when 9 times out of 10 the retail part just wants to sell you the product irrispective if its good for you or not. once the purchase is made you cannot change your mind because you went oohhh crud that was a bad move. Show me reatilers that are "Loyal" to their customers hahaha.!
Im a very loyal customer to somebody who gives me good prices and services and to the point i will direct people and spread the word so to speak. But on the other hand.... you rip me off and give me dud info doesn't matter how much "service" you give me I will go out of my way to direct business away from your store.
thats the end of what i say ill observe from here on!