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I hear your frustration Ric. One would think technology has advanced far enough now that communication problems would be ironed out.
I am a very big fan of phone calls mate. You are guaranteed to get what you are after when the guy on the other end picks up.
Bintel themselves, in all my experiences with them, provides the best service I have ever known. Even if their gear happened to be a couple of bucks more, I am prepared to spend it for their professionalism. There have been a couple of occasions when Michael there has even talked me OUT of buying something, looking after my interests and goals. What retailer does that if not an honest one?
Yeah, give 'em a call mate.
Baz.
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