[stephenb (Stephen)]

This is a general comment and my opinion only about the broader issues of buying telescope items in Australia.

Sorry, but this is why I pay a little bit more for astro equipment, AND I only buy items from dealers/outlets who offer warranty and out-of warranty support within the store I purchase it. None of this "sending it interstate", "oh now the expert is too busy", no lost or unanswered emails, no months of delays. I will only buy from the store who will look after me and the item concerned. I will not buy from some stores because of this full-stop! I have been howled down for having this opinion in the past, both here and on other forums. I may pay for it at the time, say a hundred dollars or two, but I know that I will be fully supported if the time comes for a after sales service.

Bert (Brett), I'm with you 100% on your opinions mate. The whole astro market-structure in this country is a shemozzle, in my opinion.

I was in a store a few months ago, just browsing and a young couple were being served, trying to buy a pair of binos. When they asked what the "10x50" meant, the so-called "expert" in this astro store told them the "x50" was magnification and he didn't know what the "10" was for? He was dead serious! I had to correct him. This was a staff member who also sells telescopes to the public? I mean what hope have we got!!!!!!!!

Sorry for my rant, also.

NCRAW, I sincerely hope you get your mount repaired soon and your back observing again.