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Well, John Howard allowed parallel import (grey market) legislately some time ago. Prior to that, distributor/importers could send cease & desist letters to non authorised retailers. It has helped push prices down, and in all honesty, many distributors pumped the price stupid back then with huge markups. Today, some still over price things deliberately, some are more reasonable.
I think Lee has contacts at the factory and buys direct, under the guise of we don't repair anything you buy in this manner. And since the local distributor won't touch them, it means Lee has to find a local person who's an 'expert' to repair them.
It's worrying to hear that the local guy has said "don't send me anymore, I'm too busy". This either tells me the EQ6PRO mount is not reliable, or particularly reliable, or possible that Lee is receiving clones (i.e. not the real McCoys). I mean, it's very difficult to tell the difference between Chinese made pirate DVDs/CDs and the real thing...
Lee or Luke upgraded the firmware on the handcontroller for me, prior to sending it out. I wonder if I'll have any problems updating the firmware myself. mmm.
I have a suspicion, but will have to investigate further, that retailers who sell grey market imports MUST, by law, state so on their website, so people know that they'll not be receiving warranty repairs from the official import/distributor. mmm...
Dave
PS I'm only using Andrews as an example here, I haven't had any real problems with Andrews support so far and I've been happy with their service.
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