This has me a little worried.
My first EQ6 from Andrews was D.O.A., the second had grinding gears and intermittent resets on slewing.
I was told by Luke my original mount would be sent off to thier technician for repair while I sent the second one back to them.
Each one of these send backs is costing me $65 a time and the idea of waiting 6 weeks to be told he doesn't have the right tool is rubbing me the wrong way.
Any decent tech would have tools for the job, and any half decent tech could make one of those tools in an hour.
I was interested to find on the ozastro site a section on resets caused by a dodgey relay...possibly a problem they never fixed in the new models?
Now I'm not looking for sympathy from anyone, but I have heart disease (smoking since I was 12, stupid, stupid boy) & suffered a heart attack some 6 months ago.
So if I die before getting to use this scope...
I'M COMING BACK TO HAUNT SOMEONE!!! 
JD