I have also recieved the same sort of service from Bintel.
I once ordered a bottle of jungle juice to clean the SCT corrector plate.
I rang one afternoon about 1 pm and the stuff was on my doorstep Near Gosford via courier or express post or whatever it was the next morning at 10 am.
I couldnt believe it.
Also I bought a lens pen and there was a problem with it, so they just sent another free of charge....no probs.
Other stuff I have bought has always been with top notch service.
Geoffro.