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95% of the time when I get this question from someone it's because the guide commands aren't actually getting through. Connect to the mount and fire up the Manual Guide dialog. Each time you press a button, it will send a pulse to the mount (length = calibration step size). I listen to my mount to try to hear if the commands are changing the sound of the motors. Others can look at the motors or get creative (the mount won't visibly move of course). But, verify that the signals are actually getting through. If they are (the star should have at least moved a decent chunk), then try upping the calibration step size. If this is the problem, odds are you're on a pretty wide guide rig and/or use a mount with a very mild guide correction speed.
Craig
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