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excellent service from Andrews Comms
Andrews advertises a 5 year warranty on any Skywatcher gear purchased from them and I had reason to avail of this warranty recently
I have had problems with my Eq6 since I bought it-mainly with regard to autoguiding; I tried everything, asked on every forum (including IIS)and got nowhere
finally I took the mount back to Andrews
Lee and Luke were great; they got their techo to look at the mount straight away , kept me informed and and t'he technician opened up a conversation directly with me. Turns out it wasn't the mount but the GPUSB cable. But they fixed it for me anyway. (I had tested the cable but apparently there was something wrong with them crimping that made the mount behave erratically and unpredictably )
anyway the mount is back and yesterday I autoguided for 3 or 4 hours as a test with no problem
so I am indeed very pleased with the service.. and happy to finally have a usable mount
Narayan
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