Quote:
Originally Posted by redesford
It is not a simple matter of "naming and shaming". This old chestnut gets raised with monotonous regularity, both here at IIS and on other forums.
Some "on line" retailers, as Duncan refers to them as, may offer different levels of support and customer service. Some stores may have less overheads. I also believe that some stores "may" import direct from the US (although I cannot confirm that), thus your item may not be completely covered by warranty. Or if there is a problem, you may need to ship your item to another retailer at your expense. This may not be entirely disclosed at the time of purchase. Although I never received any hard evidence of this, I became quite suspicious after making several phone calls. There will always be a reason and I do not think it is a simple matter of the more expensive shop "ripping off the customer".
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some valid points, and like i said, i dont mind paying for customer service and good advice etc, i dont mind factoring that into the price at all ...
but for $1000 difference i would want it hand delivered on a 24K Gold forklift, with a choir of Angels.
