[GTB_an_Owl (Geoff)]

hi folks
just letting you know i had to go to the telstra shop to-day to find out why i had been charged $12 on each of my mobile phones this month for the Foxtel service - which i of course did not subscribe to or activate on our phones

the nice young lad at the telstra shop said we must have activated the service ourselves (or one of our grand kids had) as it can only be done from the phone

well i think it amazing that i would know how to activate it in the first place and then be able to do both phones exactly at the same time. (and the grand kids were nowhere to be seen on that day)

and then of course when you have to make the call to india to get it refunded off your account you go through the usual hoops of answering the prompts - being transferred to the correct department - THEN BE DISCONNECTED - and go through the whole process again
then if your lucky you get put on hold three times while the lovely lady adjusts your account - recovers from a computer crash - and makes sure she has done it again
then has the hide to ask you if there is anything else she can help you with to-day

BE WARNED PEOPLE - CHECK YOUR BILLS

i wonder how many people have been caught and paid their bill without checking

geoff