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I must admit this was my biggest gripe working in private enterprise sales would give away $$$ to worthless customers who ordered big but wouldn't pay and management would treat their bread and butter customers like rubbish and then wonder why they'd lose business.
Customer service is a joke in the country so is QC or TQM or ISO9200 they just words that management use to roll in the suckers.
Ethics is a dirty word in business.
(Not all business'es mind you but big corp's for sure)
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