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Phil have sent you a pm, no other contact details to pass to you yet (am at work again even now, has taken near 90 minutes just to squeeze in writing the pm and posting this here.
Sadly it's a fact that mud sticks far worse than any amount of "clean" does, and I feel positive that there will be a good reason (if not perhaps one that makes you "happy") for the delay in communications. I'd hope you would refrain from throwing any mud unless it is found that nothing but slackness has caused this issue.
I can tell you that the vendor in question went WAY out of their way to help me when I was buying our bino's, including getting order processed and posted at the very end of the day (may even have been a Friday I think?)to make sure I had your's here for your trip down here that Easter. They are very good people and I 'm sure all will be revealed in time.
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