Gee ron your not having much luck with sales and service for now .
I have had my share of bad dealings over the years.. on a more positeve note my best experiance with customer service didn't start out that good .. we bought a maton guitar for our sons birthday .. a while later we notice a couple of cracks on the sides where the timber was bent to shape .The retailer reluctantly organised it to be sent back to the manufacturer.. when returned they were still there.. though the guitar had been polished up real nice .. oh and because they couldn't find the defects they billed me for the return freight to melbourne ..the retailer still was a pain and said well its polished up nice and clean and that would of cost you more than the frieght you've paid.. I'd just about given up by this point but thought
I'd try one more call to the companies head office .. by chance the customer service manager picked up the phone .. he listened and said based on what you have told me I'll get a courier to pick it up this afternoon.. A week later he rang back to appologise and tell us the guitar was being sent back to us so as you have something to play .. And I'm putting you through to
our senior luthier so you can order a nice custom build .. Still have both guitars
And 8 years on I've never walked back into the music shop that sold it to us once .