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Some companies are there just to take your dollar with a big smile and all the bull they can muster to get your sale, once you hand over the dollars, they couldn't give a rats about you and just make up any excuse.
This happened to us not so long ago when we had a caravan custom built, from a company in Geelong.
The sales person went through the options available to us which he jotted down on the plan, when we picked it up, not one of the options was addressed, and they just built it the way they thought it should be.
Because we were excited to pick up our new van which cost in excess of 30K, we took it home, something we probably should not have done.
Anyway during the first six weeks it literally feel apart, and went from bad to worse, we complained to no avail, and we requested a full refund, they literally laughed at us.
But their smiles soon turned to sad faces after I contacted Consumer Affairs, who couldn't do enough for us, and basically ordered then to refund the cost of the van, or go to court.
Two weeks later we got a phone call to bring the van back, and a cheque for the full amount was waiting for us.
Stir the pot I say. it is not good enough.
Leon
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