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Sorry for not reading this and jumping in sooner Phil, haven't found time to log in for a few days. I've only just read your pm from 2 days ago poin ting me at this thread.
Since I know who you are talking about I am really surprised to say the least, they literally bent over backwards to assist me during my bino buying spree that you mentioned, and we were literally swapping up to 2 emails each a day there at one point.
I suspect something HAS gone wrong, what I'd do is send an email with the "Acknowledge receipt" options elected. While this isn't foolproof you MAY get a "system" message back to confirm that they have at least read your message - if you get that acknowledgment and still no reply then they are being "slack", but if your emails are not even getting to them for some tech problem then they can't be blamed I guess.
I MAY have an alternate email address at home from the aforementioned email ping pong, I'll have a look when I have 5 minutes awake / at home to spare.
I would suggest that you not mention the vendors name here, I would be willing to bet bucks that they haven't received your emails for some reason. Even the automated reply is no guarantee that the emails have actually reached any HUMAN, just that they've reached a server/computer somewhere.
Steve
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