[Alchemy (Clive)]

try giving them a quick phone call (oops no phone), it might prod the situation

as a tradesperson i find i get quite a bit of work due to the fact other tradespeople dont give punctual service, ie return calls or turn up when they are supposed to.

We pay people a fortune to advertise and advise on how to improve our buisiness and then drop the ball, you need to strike whilst the customer is interested. its poor practice not to look after potential and existing clients...... but then who has rung up a help line to be told (we appreciate your buisiness as a valued client) only to listen to 20 mins of boring piano music and when you finally get through are told (sorry you have the wrong dept) go back to the music and whoops the line drops out. its somewhat of an endemic attitude.

its your money if you feel dudded, by all means take it to someone who wants it.... after all it is supposed to be a recession, they shouldnt be that busy.