G'day Colin,
What's really frustrating is the fact that they are a reasonably well known and usually reliable supplier. My brother (Gargoyle) Steve bought me a pair of 20x80's from these people and had no trouble. I'm impressed with the quality of these nokkies and that was a big factor for me in enquiring after a pair of 12x60's.
At this stage I'm seriously considering sending them another email containing nothing other than the http address for this thread!

The reason I posted this thread was to find out if my expectations were in fact a bit unjustified, but going by the general tone of the replies so far, I'm inclined to think not.
If I've not heard back by close of business tomorrow, I'm taking my money elsewhere.
Best of luck to you

but you might be better off doing the same.
BTW, it has occurred to me that a post of this nature may inadvertantly cast an unfortunate slur on the many astro suppliers in Australia who DO do the right thing (Given that I haven't named Vendor X)
To this end, if a Moderator would care to give me the permission to name the vendor, I most certainly will!
Otherwise, interested parties may PM me for the name.
Cheers, Phil.