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Hi Phil, I had the same problem when enquiring about the purchase of a new scope a few years back (the LX200R).
I emailed several companies with a list of my enquiries and only one one replied with a very detailed response and followed up with a phone call the next day to discuss it further which was STD at their cost.
Needless to say they got the sale and quite a few sales afterwards. I'll always vote with my wallet and I am always loyal to a company, If they look after me I'll look after them.
If they don't want to reply don't bother with them. It sounds like you have given them plenty of time to respond.
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