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I think you're being ripped off in more ways than one here, Ron, and I would take all of this to Consumer Affairs. If they didn't help, go public in the papers and/or the TV press. Best way to get anything done is to stir things up a bit. Nothing worse for a business than to be severely embarrassed and have it made known that they're not so good to deal with. Either one of two things happens....they bend over backwards to help you out, or they go the completely opposite way (in which case they're not worth the effort dealing with at all). If you're in the right, they have no leg to stand on.
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