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Just for the record, today I received a reply from Acronis support acknowledging their receipt of my problem report and their delay in replying. I originally lodged the error report on 9th Dec 2008 and received their reply on 12th January 2009.
In that time frame, I also did my bi-annual clean install of my OS and all the apps on a new HDD, although I did not install Acronis True Image Home 2009 to see if it would work with the newly built system, as by then, I had Norton 360 running nicely.
Cheers
Dennis
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