Thanks for your comments people.
I gave them a call as Mike suggested (using my best polite and diplomatic telephone manner ie. masking the rage and withholding the abuse). Two outcomes resulted from the call:
1. I found that the order may in fact be filled within my lifetime (yet to be proven).
2. Their customer service problem is still healthy and flourishing.
I must apologise if I appear to be a little cynical on this matter. I am actually extremely cynical.
