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Sheeny ,
Was the first transaction done on line , or by telephone (a phone order) , or by mail / fax ?
This is the reason why I REFUSE to use online banking and online credit transfers for stuff I buy here in Australia and from overseas with the exception of buying via PAYPAL (it comes with protection). In fact for local mailorder purchases I stick with cheques. A LOT SAFER THAT WAY .
I also refuse to keep ANY financial info or other information that will provide enough info to build a replica of my identity on any of my internet capable computers.
If I were you I would contact Paton Hawkesley as well and advise of this , could be that either one of his staff has done the fraudulent transactions or that his computer's security has been breached , he needs to know there is a problem too.
When I was stung - fraudulent EBAY purchase a while ago , I contacted my Building Soc who had issued my Visa Debit Card and they advised me to contact Visa who immediately reversed the transaction , PAYPAL had refused to help me as I had been waiting over 3 months for my GEM to arrive by surface post from a crook in the USA , who had disappeared promply on receiving my money.
Contact the Fraud Line for your credit card and tell them about this , and demand a reversal.
Why are you waiting ? .... START THE FORMAL FRAUD LEGAL AND POLICE PROCESS NOW .... I WOULD.
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