[HOTECH (David)]

In response to redsquash:

Are you Graham Paull from island of Kyushu Japan!? Are you currently teaching in Australia? I remember clearly about you because you inquired to become our dealer in Japan. I called you and talked about regulation issues in selling products in Japan. I have also been waiting from your reply since your 8/25/2008 email. We have moved recently, and we had to change our contact email to info@hotechusa.com because we had so much spam emails at which crashes the server several times. But if you try our “contact us” page, you should be able to reach me, and I check it daily.

I believe I have been patiently supporting you with more than 17 supportive emails since 8/7/08 in helping you to distinguish our product uniqueness from others. In which you mentioned that you are a beginner astronomer and like to know all before you can sell any products. And in you 8/25/08 email, you also mentioned that you forwarded my dealer support information to my competitor.

I want you to understand that customers (dealers included) are my boss! We improve our product with customers’ feedback. So I am the little guy work my way to design and built good products for you to enjoy. You can call up any of my dealers to verify this. I am not hiding from anyone. I am sorry that I have to write this in the forum because we are running off the subject in this thread. Please write or call me, I will be happy to resolve your frustration you encountered.

To clarify a few things before we go back to the subject, I like everyone to know this.
1. “The collimator isn’t adjustable without taking apart the unit.” You only have to remove a small cover to expose the alignment screw to adjust. You are over exaggerating the task. And we don’t recommend you to align the collimator because you might not have the correct jig, and will end up even worse alignment.
2. The SCA technology is a new technology. It requires some simple instructions to master the repeatable installation and we have a video to show you at http://www.youtube.com/HoTechUSA.
3. The “faulty problem with a green laser” you mentioned is not accurate. The Astro Aimer is a great product, and the laser timer is designed to turn off in approximately one minute to save power and extra work to turn off the laser if you use it as a finder aimer on a telescope. You described it “faulty” because the timer is not exactly 60 seconds.

My deepest apology to everyone that I have to write so much to clear things up.