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Not all that long ago if a package arrived like that the manager would have called to arrange a meeting to open the package together to examine the contents. It happened to me in Mt Isa about 20 years ago I had ordered a new TV from Townsville and had a call from the manager of the transport company to explain what had happened to my package. We opened the package together and sure enough there was a hole in the back of the TV and the end of the tube was broken off, appologies and within 48 hours a new tv was delivered by the manager.
Adrian
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